There is a loud crash. Everything has happened too fast to recall exact details and then suddenly the world pauses. You begin to feel panicked, overwhelmed, scared and unsure of what your next move should be.
Car accidents are traumatic and can leave those involved feeling a number of different emotions all at once. Unfortunately, before a driver can begin to deal with these feelings, they have to deal with the process that inevitably follows an accident; speaking to insurance companies, deciding on an auto-body shop, getting your car towed to the proper location, sourcing and estimating pricing on original Mercedes-Benz parts. What if someone could take this off your hands?
Q collision is an extension of Quantum Automotive Group (QAG) and located at Mercedes-Benz Burlington (MBB). It is an innovative auto-repair centre unlike anything you’ve ever experienced.
“We saw a very serious area in this business that hadn’t been addressed. We wanted to offer a full-service collision and auto-body centre that handled every single detail from start to finish,” explains David Harrison, Fixed Operations Manger for Q collision.
As soon as a car is brought to Q collision, all of the responsibility of handling the situation is passed from the client to the staff, which removes stress from the equation. The staff members become ambassadors for their clients and focus on what is best for them.
“We are the one’s talking to the insurance companies, we organize a rental vehicle if it’s needed, we’re the one’s getting parts ordered and ensuring everything is done on time. All the things that the client would normally have to get involved with during this torturous process, we handle,” David explains.
Q collision is housed inside MBB, which is a division of QAG. As a result, Q collision has strict quality control measures in place to ensure any work that is done on a vehicle upholds the standard of excellence that is expected of Mercedes-Benz. Due to the auto centre’s affiliation with MBB, they are able to source original parts much quicker with more accurate estimates than third party auto-body shops. Client’s can rest easy knowing they do not have to worry about aftermarket parts being used in their vehicle, which can often be the case with other collision centres.
“Every time a client comes in our door after an accident, they are never happy. Our challenge is to turn this around, to make them happy. And that’s tough, but the best way to do it is to ensure customers feel comfortable and confident in the work that is being done on their car,” explains Tudor Baciu, Manager for Quantum Auto Spa, Q-Aesthetics and Q Collision.
Each case that comes to Q collision is designed and catered to the client involved. Some clients prefer that David, Tudor and their team update them on a daily basis about their vehicle, while others may only want to hear from them once it’s complete. Whatever your preference, their priority is ensuring you feel comfortable and stress-free throughout the entire process.
This service at MBB is not just for clients of the dealership, it is open to the public as well.
“Whoever comes through our door, with whatever problems they may have, we will handle it and ensure the best quality of work,” Tudor ensures.
If you ever suffer through the trauma of a car accident, remove as much of the anxiety and emotional strain from the process as possible. Trust in Mercedes-Benz Burlington and Q collision to handle every detail, big and small. Give yourself the gift of peace of mind.
For more information, visit: www.burlington.mercedes-benz.ca